LivePerson was recognized for creating Curiously Human™ digital experiences — experiences where AI understands consumers’ intents, connects them to brands across messaging channels, and delivers meaningful outcomes for consumers, agents, and brands. Powered by nearly one billion conversational interactions per month on the company’s Conversational Cloudthe company’s AI helps customer care, sales, and marketing teams deliver and automate more meaningful, natural-feeling conversations.
The World’s Most Innovative Companies is Fast Company’s signature franchise and one of its most highly anticipated editorial efforts of the year. It honors businesses making the biggest impact on their industries and culture as a whole, creating the future today with some of the most inspiring accomplishments of the 21st century.
This year also marks LivePerson’s first time being recognized on Fast Company’s overall World’s Most Innovative Companies list, coming in as the #21 Most Innovative Company in the world. LivePerson previously earned the #3 spot in the Most Innovative AI Company category in 2020.
Major accomplishments earning LivePerson its rankings this year included:
- Making Conversational AI an essential part of sales and marketing experiences, finally putting the “commerce” in conversational commerce.
- Bringing Conversational AI to new industries, including providing AI-powered support for blockchain and crypto communities.
- Providing a scalable, cost-effective Conversational AI solution for COVID testing — and laying the foundation to power broader healthcare application through Conversational AI.
- Helping brands of all kinds deal with the ongoing impacts of the pandemic, including unpredictable volume surges, through Conversational AI-led customer care.
- Making Conversational AI bots smarter while simultaneously giving nontechnical workforces tools to participate in the creation of AI and experiences to prepare them for the AI economy.
“Being named the #1 Most Innovative AI Company in the world is a huge validation of our hard work and execution against our vision for powering entire businesses around Conversational AI,” said Rob LoCascio, founder and CEO of LivePerson. “I’m proud to share this incredible recognition with everyone at LivePerson as we continue to push the limits of human and computer connection.”
To learn more about LivePerson and Conversational AI, visit www.liveperson.com.
About LivePerson, Inc.
LivePerson (NASDAQ:LPSN) is a leading Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies to treat their audiences that way at scale. Our customers, including leading brands like HSBC, Orange, and GM Financial, can now meet consumers where they are across social media, messaging, email, voice, and more. Nearly a billion conversational interactions are powered by our Conversational Cloud each month. Out of that comes a uniquely rich data set for AI for brands to build connections that are anything but artificial. To talk with us or our Conversational AI, please visit liveperson.com.
About Fast Company
Fast Company is the only media brand fully dedicated to the vital intersection of business, innovation, and design, engaging the most prominent leaders, companies, and thinkers on the future of business. Headquartered in New York CityFast Company is published by Mansueto Ventures LLC, along with our sister publication Inc., and can be found online at www.fastcompany.com.
Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements. Any forward such-looking statements, including but not limited to financial guidance, are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. It should be clearly understood that the current information and beliefs upon which we base our expectations may change. Although these expectations may change, we are under no obligation to inform you if they do. Actual events or results may differ materially from those contained in the projections or forward-looking statements. Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: major public health issues, and specifically the pandemic caused by the spread of COVID-19; delays in our implementation cycles; customer retention and their purchase of additional services, attracting new customers and new consumer users of our consumer services; relating to the Internet that could result in new legislation or negative public perception; risks related to new regulatory or other legal requirements that could materially impact our business; risks relating to governmental export controls risks related to industry-specific regulation and unfavorable industry-specific laws, regulations or interpretive positions; future regulation of the Internet or mobile devices; Failures or security breaches in our services, those of our third party providers, or customers; risks related to the regulation or possible misappropriation of personal information belonging to our customers’ digital users; technology systems beyond our control and technology-related defects that could disrupt the LivePerson services, risks related to protecting our intellectual property rights or potential infringement of the intellectual property rights of third parties; risks associated with the use of AI in our product offerings; errors, failures or “bugs” in our products may be difficult to correct; our ability to license necessary third party products or software for use in our products and services, and our ability to successfully integrate third party software; legal liability and/or negative publicity for the services provided to consumers via our technology platforms. This list is intended to identify only certain of the principal factors that could cause actual results to differ from those discussed in the forward-looking statements. Readers are referred to the reports and documents filed from time to time by us with the Securities and Exchange Commission for a discussion of these and other important factors that could cause actual results to differ from those discussed in forward-looking statements.
Contact: Mike Tag, [email protected]
SOURCE LivePerson, Inc.